Legal
Refund Policy
Last updated: April 8, 2026
Pre-Order Refunds
We understand that pre-ordering a product in development requires trust. We want to make the process as risk-free as possible.
Before Shipping
You may request a full refund at any time before your unit ships. No questions asked. Email us and we will process the refund within 5-10 business days.
After Delivery
If you receive your Ordo device and are not satisfied, you may return it within 30 days of delivery for a full refund. The device must be in its original condition. You are responsible for return shipping costs.
Defective Units
If your device arrives defective or develops a fault within 90 days, we will replace it at no cost or issue a full refund, including return shipping.
How to Request a Refund
- Email support@heyordo.com with your name and the email you used for the pre-order.
- We will confirm your request within 2 business days.
- Refunds are processed back to your original payment method via Stripe.
- Please allow 5-10 business days for the refund to appear on your statement.
Cancellations
If we are unable to fulfill your pre-order for any reason (e.g., the product does not reach production), we will issue a full, automatic refund to all pre-order customers.
Contact
Questions about refunds? Contact us at support@heyordo.com.